Online Shop Warranty
PSBspeakers.com store by Digital River and PSB Speakers International, a division of Lenbrook Industries Limited, warrants all PSB products sold through the PSBspeakers.com store to be free from any defects in materials and workmanship.
|AMPLIFIERS, POWERED SPEAKERS AND SUBWOOFERS:||ONE (1) YEAR|
|LOUDSPEAKER AND SUBWOOFER DRIVERS:||FIVE (5) YEARS|
|HEADPHONES:||TWO (2) YEARS|
This limited warranty is non-transferable, and is only valid for the original purchaser purchasing from the PSBspeakers.com store by Digital River.
If you purchased your product directly from an authorized PSB dealer or distributor, please contact your local dealer or distributor for warranty information and service.
Defective or Damaged PSB Product:
If you find there is a defect for any PSB product, or it arrived damaged from transit, please contact our support team in the PSB Lounge as soon as possible. Our support team is available online Monday – Friday 8:00 AM – 5:00 PM EST (excluding holidays) and are happy to provide you with step-by-step instructions on how to setup a warranty claim as soon as possible.
How to process a warranty claim:
If you experience an issue with any PSB product, please contact the support team in the PSB Lounge. Our team is ready online to assist you in diagnosing and solving any issues that you may experience when using a PSB product. If we are unable to resolve the issue via our support lounge, you may be entitled to a warranty claim under the terms of PSB’s limited warranty.
If you purchased a PSB product from an authorized PSB retailer, please contact the PSB distributor in your country for assistance with warranty claims. PSB authorized distributors determine the warranty policy for PSB products in their own country and only validate the warranty in the country where the product was purchased.
What the warranty covers:
All labor and material expenses for covered items, but you must pay any shipping charges if it is necessary to return the product to PSB or to an authorized PSB dealer or distributor. If the repairs are covered under the terms of the limited warranty, PSB or the authorized dealer/distributor will pay the return shipping charges.
In no event shall PSB or the authorized warrantor be liable for incidental, or consequential damages, whether damages resulting from breach of express or implied warranties, tort, negligence, or otherwise.
Some states, provinces and countries do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state, province or between countries.
What the warranty excludes:
This limited warranty does not cover a PSB product that has been: 1) damaged by act of God; 2) overload, abused, misused, or operated with faulty or unsuitable equipment, or contrary to instructions contained in the accompanying product manual; 3) serviced by unauthorized personnel; 4) the serial number has been altered or removed.