Privacy Policy

All content on this Internet site is owned or controlled by PSB Speakers International, a Division of Lenbrook Industries Limited and a Member of The Lenbrook Group of Companies ("PSB"). PSB provides access to and use of our website subject to the following Privacy Policy.

PSB is committed to protecting your personal information. The following privacy policy describes how PSB collects, uses and safeguards the personal information you provide to us when using this website. This privacy policy should be read in conjunction with our Terms of Use policy.

Types of Information We Collect

We collect two types of information from you:

  • information you submit to us; and
  • information our site gathers automatically.

Information you submit

You may submit personal information directly to PSB through our website; for example, on our 'contact', 'guestbook', 'warranty', 'support', and 'dealers' pages, or to access the "Press Room". PSB uses this information to:

  • contact you;
  • process and maintain warranty registrations;
  • publish your comments online and share them with other visitors to our site;
  • provide customer support on the use of our products and services;
  • access Press Room services;
  • provide you with information relating to our products and services; and
  • generally respond to your queries.

On occasion you may also submit information to us in connection with special offers, promotions or contests. This information allows us to administer these programs, and we may also use the information collected to send you further marketing and promotional material relating to our products and services.

Information our site gathers automatically

We welcome everyone to search and use the PSB site without charge to view our products and services. As you browse the website we automatically record the Internet address of your computer (not your e-mail address) and other standard tracking data to track the number of visits to our website, the parts of our site that are most frequently visited and the average time spent on the PSB website.

We use this information:

  • to evaluate interestin various products and services;
  • to measure the use ofour sites; and
  • to generally improvethe content of our website.

You should know that usage tracking data is not associated with individually identifiable or personal information, and does not reveal anything personal about you.


Like many other commercial websites, PSB uses standard technology known as 'cookies' to collect information about how you use the site and to ensure that visits go smoothly. Cookies do not reveal or contain any personal information, nor can they read any information on your computer or interact with other cookies on your hard drive.

You should know that if you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. However, please note that disabling cookie support may prevent this site from functioning properly and you may not be able to fully utilize all of its features and information.

Click-through URLs

In some of our customer email communications, we use a device called a "click-through URL". When you click on one of these URLs, you pass through our system before arriving at the website that is your true destination. PSB uses click-throughs to determine the level of interest in particular topics and to measure the effectiveness of our communications. We do not share this data with anyone, and we make no attempt to match click-throughs to particular email addresses.

Need for Personal Information

Personally identifiable information is not required to obtain access to our public sites, however, if you choose to withhold such information where it is expressly required, we may not be able to:

  • give you access tocertain sections of our website;
  • send you informationon PSB's products or services or any other information you may have requested; or
  • contact you.

Use of Personal Information

PSB uses your personal information in response to the purposes for which it was provided, or as otherwise set out herein.

For example, if you submit information to our 'guestbook', we will publish your name, country of origin and comments on our site.

If you provide us with your email or other contact details we will ask you if we can use it to send you updates on the latest PSB products and services. If you do not want us to contact you, you may decline to receive this information and PSB will respect your wishes. If you do not decline to receive this information we may use the information that you have given us to inform you about our products and services.

Regardless of your choice, you may, at any time, request to discontinue receiving information about PSB products or services by contacting our Privacy Officer and informing us of your preferences.

The information you provide or we obtain from you via the PSB website will be held primarily by PSB. Our employees will have access to such information on a 'need to know' basis and, because PSB operates internationally, we may send it to our PSB distribution partners within PSB Speakers International.

We may provide individually identifiable information to third parties in cases where it is required by law, or we may provide your personal information to our legal or tax advisors for business purposes.

It is PSB's policy not to disclose any personal information about site users to third parties without specific permission to do so. PSB does not sell or disclose any of your personal information to marketers or periodical publishers.

Any third party display advertisements shown on our site may collect user information if you click or follow their instructions. We do not control any data collected voluntarily or involuntarily through these advertisements. You should investigate the privacy policies of any advertised site if you have concerns about its collection and use of user information.

Acceptance and Consent

By using this website, you signify acceptance and agreement with this Privacy Policy and the Terms of Use. If you do not agree with any one or more of our terms, please discontinue use of this site.

By submitting information to PSB, you consent to the collection, use, disclosure and retention of that information for the purposes described to you at the time of collection, or as outlined in this Privacy Policy.

If you have questions or concerns about your personal information or if you wish to stop receiving information about PSB products or services or have your comments removed from our guestbook, please contact us in writing at:

PSB Speakers International
Attention: Privacy Officer
633 Granite Court
Pickering, Ontario, L1W 3K1

or by email at:

or by telephone at:

1-905-831-6555, Ext. 4417

Protection of Children Online

It is our intention that the PSB website be used by adults. Children should always ask their parents or guardians for permission before sending personal information to PSB or to anyone else. We encourage parents to take an active role in their children's use of the Internet. No information should be submitted to, or posted by visitors under 16 years of age without the consent of their parent or guardian and PSB will not knowingly send direct mailings, including email or other correspondence to anyone under the age of 16.

Security and Encryption

PSB protects customer data we collect by storing it on password and firewall protected servers using encryption technologies to protect against unauthorized access.

While PSB uses reasonable endeavors to provide a secure contracting environment it cannot guarantee the absolute security of information and you agree to assume the security risk for the information you provide on this site.

We urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet.


This site contains links to other websites and PSB has no control over the content of third party sites and is not responsible for the privacy policies of such sites, nor for any information contained on those sites. We encourage you to review the privacy policies of such third party sites prior to disclosing any of your personal information.

Privacy Policy and Terms of Use

This Privacy Policy co-exists with our Terms of Use. Together these govern the general website practices of PSB. We encourage you to familiarize yourself with these documents.

Updates and Contact

This Privacy Policy was last updated on June 1, 2006. PSB reserves the right to update this Privacy Policy and the Terms of Use from time to time. Please check our pages periodically for changes. Your continued use of the PSB site following the posting of changes means you accept the changes we make. If you have any comments or questions regarding this Privacy Policy or the Terms of Use, or if you have any issues regarding your personal information maintained by PSB, you may contact the Privacy Officer at the address noted above.

Copyright © 1998–2019 PSB Speakers, a member of the Lenbrook Group of Companies, which includes NAD Electronics - High Performance Home Theatre and Hi-Fi

PSB Speakers • 633 Granite Court • Pickering, Ontario L1W 3K1 • Canada

Tel: (905) 831-6555 • Fax: (905) 831-6936