Online Shop Returns and Cancellations Store – Returns and Cancellations

If you are not 100% satisfied with your purchase from the store within the first 30 days, please contact customer service for a full money-back guarantee. If you’re outside 30 days of your original purchase date, please contact our support team in the PSB Lounge for assistance.


30-day Money Back Guarantee

We know you’ll enjoy listening to your music with PSB Speaker so the store offers a 30-day money back guarantee* to make sure it's the right high-performance music system for you. If you’re not happy with your purchase, simply contact the customer service team in your region below within 30 days of delivery to receive a Return Material Authorization (RMA) number to return your purchase and receive a refund.

Canada U.S.A United Kingdom European Union

*This policy covers purchases on the store. When the product is received in good condition, we will refund your full purchase price including tax.



How to process a 30-day return:

All 30-day returns must have a corresponding Return Merchandise Authorization (RMA) number. You can receive an RMA and return shipping instructions from the store by contacting customer service link for your country above.

Your refund credit will appear on your card 5-7 days after receipt of returned goods in original condition.



You can submit a request to cancel your PSB order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped.

Simply contact the customer service team in your region above to submit a request to cancel your order. You can also check the status of your order here before cancelling.

If you need help purchasing PSB online click here for answers to frequently asked questions

Copyright © 1998–2019 PSB Speakers, a member of the Lenbrook Group of Companies, which includes NAD Electronics - High Performance Home Theatre and Hi-Fi

PSB Speakers • 633 Granite Court • Pickering, Ontario L1W 3K1 • Canada

Tel: (905) 831-6555 • Fax: (905) 831-6936